completed assignments

Below are a number of examples of the type of work that has been undertaken:

• Successful development and maintenance of a "backoffice" (website, CRM system, database and marketing systems) for a UK based software reseller operation. The work included some European lead generation and limited selling. The system was robust and met all requirements.

• Business Development for software development house with a niche market. It provided a remote access management solution for mobile hand held and truck mounted computerised device using wireless connectivity. The initial job was to organise and cull an existing database of prospect, this developed into assisting with the creation of the overall marketing plan and taking responsibility for all aspects of e-marketing, selection and development of a new CRM system.
  
  
• Business Development for an established software house that was launching a new product aimed at the corporate enterprise project, portfolio and resource management market. Created and managed a small calling team that produced 115 sales appointments in 12 months generating over £350,000 of sales. Worked with the marketing department to ensure leads were generated from e-mail and website campaigns.
  
  
• Business Development for a provider of specialist security services to companies using enterprise computer systems.  This consisted of all the necessary research to set up, train and run a 4-seat telesales/marketing/appointment making operation. The team was successfully formed and handed over.
  
  
• Part Time Market Research telephone interviewer for NOP Telephone Interview Services Ltd (Oxford). Used on jobs requiring experienced business people to conduct surveys with very senior corporate figures of director equivalent level on a global basis.
  
  
• Developing, from initial definition, a 12-seat Call Centre for a major force in face-to-face fundraising in the UK. This included, recruiting and training staff for a 12 seats call/processing centre, 4 seats for recruiting fundraiser and 8 for managing the direct debt operation, tele fundraising and Donor contact centre. Wrote and implemented the Access Database used by the Processing Centre as well as designing and implementing the required procedural systems.